About
Output-oriented Computer Engineering graduate with a robust blend of technical acumen and diverse operational experience, including roles in sales, customer service, and management. Proven ability to leverage analytical and problem-solving skills to enhance business processes, improve customer satisfaction, and drive team success. Eager to contribute to a forward-thinking organization that values innovation and impactful results.
Work
Mayfair Hotels
|Store Manager
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed daily store operations, optimizing inventory and staff performance to enhance customer satisfaction and achieve sales targets.
Highlights
Optimized inventory management processes, reducing stock discrepancies by 15% and ensuring product availability.
Led a team of 8 sales associates, improving team productivity by 20% through effective training and performance monitoring.
Implemented customer feedback mechanisms that led to a 10% increase in customer satisfaction ratings.
Streamlined operational workflows, contributing to a 5% reduction in overhead costs while maintaining service quality.
FGMB Bank
|Assistance Branch Manager
Abuja, Federal Capital Territory, Nigeria
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Summary
Supported branch management in overseeing banking operations, ensuring compliance and enhancing service delivery.
Highlights
Assisted in managing daily branch operations, ensuring adherence to banking regulations and internal policies.
Contributed to a 7% increase in customer retention by resolving complex inquiries and providing exceptional service.
Trained new banking staff on operational procedures and customer service best practices, improving team efficiency.
Analyzed transaction data to identify trends and recommend improvements, supporting strategic decision-making.
Confidential Company
|Information Technology Specialist
Abuja, Federal Capital Territory, Nigeria
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Summary
Provided technical support and managed IT infrastructure to ensure seamless operations and system reliability.
Highlights
Performed hardware and software troubleshooting, resolving an average of 15 technical issues per week to minimize downtime.
Conducted routine system maintenance and upgrades, improving system performance and security.
Assisted in network configuration and basic server management, ensuring reliable connectivity for over 50 users.
Developed user guides and provided training on new software applications, enhancing user proficiency and reducing support requests.
Confidential Company
|Sales Executive
Abuja, Federal Capital Territory, Nigeria
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Summary
Drove sales initiatives and cultivated client relationships to achieve revenue targets and expand market reach.
Highlights
Exceeded quarterly sales targets by an average of 10% through proactive client engagement and persuasive product presentations.
Cultivated and maintained strong relationships with over 50 key clients, leading to repeat business and positive referrals.
Identified and pursued new business opportunities, expanding the client base by 15% within six months.
Provided comprehensive product information and tailored solutions, ensuring high levels of customer satisfaction.
Education
NATIONAL YOUTH SERVICE CORPS (NYSC)
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Service Year
National Service
Covenant Polytechnic Abia State
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HND
Computer Engineering
Covenant Polytechnic Abia State
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ND
Computer Engineering
Scholars Land School
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WAEC
General Studies
St. Joseph's Nursery & Primary School
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First School Leaving Certificate
Primary Education
Certificates
Naowa Institute of Management & Technology
Issued By
Naowa Institute of Management & Technology
Digital Graphic Designs
Issued By
Josachi Technologies in Partnership with Federal Ministry of Science & Technology
Good Tidings Printing Press
Issued By
Good Tidings Printing Press
Skills
Technical Proficiency
Computer Hardware & Software Repairs, Troubleshooting, System Maintenance, Network Configuration, Operating Systems (Windows, Linux Basics), Microsoft Office Suite, Digital Graphics Design.
Operations Management
Store Operations, Inventory Management, Process Improvement, Workflow Optimization, Resource Allocation, Compliance Management.
Leadership & Teamwork
Team Leadership, Mentorship, Cross-functional Collaboration, Performance Monitoring, Conflict Resolution, Team Building.
Sales & Customer Relations
Sales Strategy, Client Relationship Management (CRM), Customer Service Excellence, Problem Solving, Customer Retention, Market Expansion.
Communication & Analysis
Clear Communication, Detail-Oriented, Data Analysis, Information Condensation, Strategic Planning, Report Generation, Active Listening.